Frequently Asked Questions

Browse our website, choose the products you want to purchase and click on the 'buy now' button. Click on 'Continue Shopping' to keep browsing the site. When you have finished shopping click on the 'Checkout' button to proceed to the checkout.

If you are a new customer you will be asked to register with us. If you are a returning customer you will asked to login.

If you have forgotten your login password you can request us to send you an e-mail message containing a new password.

The checkout process lets you check and confirm your order, confirms your chosen your delivery address, and pay using your card. You can also send a personalised Gift Message Card and opt to have a handwritten Gift Tag.

Payment is only deducted from your card when the order is dispatched to you. If you wish to send packages to different addresses you will need to place separate orders. You can however send multiple packages to the same address. See Delivery section.

Our website should not allow you to complete an order for gifts that are out of stock. If it does then we will contact you immediately and offer you a refund, an alternative product or advise you of the likely wait.

Should you wish to Create Your Own Gift, with items you see on the site, or require us to create a special pack for a particular recipient or occasion simply click on Brief Us Online on the left hand menu and tell us your requirements.

If you choose to complete the Gift Message Card, you can add a personal message which will be transferred onto the Gift Message Card and delivered with your gift. We will also handwrite the “to” and “from” sections of the Gift Tag on the outside of the gift, gift bag or gift box for that personal touch.

If you are ordering more than one gift and you need both (or more) to have handwritten Gift Message Cards and Gift Tags, please type a clear description of which message goes with which gift in the message box. We may have to contact you if this is unclear to us.

We will make every effort to ensure your Gift Message Cards and Gift Tags are completed to your specifications, however we cannot be held responsible for any errors which may occur.

We reserve the right not to accept an order or provide a Gift Message Card if we feel it may be unlawful, untrue, harassing, abusive, threatening, harmful, pornographic, fraudulent, libellous, vulgar, defamatory, offensive, or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety.

When you have completed an order and gone through checkout you will receive an email from us confirming that your order has been successfully received and giving you an order number. We suggest you keep this email until you have received your goods and you are happy with them. This email contains all the details we need to answer any questions you may have about the order more efficiently.  Once the goods have been dispatched we will email you again. All order details and invoices will be sent to the address of the customer and not the delivery address, where the name and address of the recipient on the order differs.

We accept Visa, Delta, Visa Electron, MasterCard, Switch, UK Maestro, and Solo.

If your card is declined at our checkout you will not be able to continue the ordering process. You are advised to contact your card issuing bank to find out why the transaction was declined. Only your bank can tell you this, we are not given this information nor can we find out the reason the transaction was declined for you.

Feather Robins Gifts Ltd may, from time to time, contact you to check and confirm order details. This is a fraud prevention measure and does not reflect on you in any way.

You can cancel your order providing we have not despatched the goods to you or your recipient. If you need to cancel an order please email us at lindsey@featherrobins.co.uk quoting your order number. If the items have already been dispatched please follow the advice in our ‘Returns Policy’ section.

You can make changes to your order providing we have not despatched the goods to you or your recipient. If you need to change an order please email us at lindsey@featherrobins.co.uk quoting your order number. If the items have already been dispatched please follow the advice in our ‘Returns Policy’ section